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Village of Kenmore
2919 Delaware Avenue
Kenmore, NY 14217
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(716) 873-5700
(716) 873-0004

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Closures are listed here: 


None at this time.




Click here to pay your water bill online.


Download Water Application (PDF) 



How to pay your water bill


DROP IN:  We are currently accepting payments between 8 AM - 4:00 PM M-F.  Offices are opened 8 - 4 PM - pay by check or cash.  We cannot accept credit cards in the office at this time.


US MAIL:  To pay by check, mail to "Village of Kenmore, 2919 Delaware Avenue - Room 17, Kenmore, NY  14217"


DROP BOX:  Pay by check and place your envelope in the Drop Box located on the Delaware ROAD side of the Municipal Building.  Mark your enveloope "Village of Kenmore Water"


ON LINE:  You can pay your water bill on-line.  For instructions and information on how to use this feature, please click the Pay Bill feature.


Please note that there will be a service charge added to your water bill if you pay on-line.

Service charges are collected by the web service provider, not the Village of Kenmore.


 Click here to pay your water bill online.


If your payment is declined, please contact your bank’s client support. 

The number is on the back of your card.  That team will have access to the transactions and be able to diagnose the issue. 


Please don't place cash in the mail or drop box.


Low Income Assistance for your water bill


The NYS Office of Temporary and Disability Assistance has a program for help you pay your water bill.  Eligibility is based on income. For information about this program:



GENERAL Information about your water bill


We can only open accounts in the name of the owner.  Tenants are not allowed to set up or have accounts in their name.   Only the Owner or his/her legal representative can set up a water account.


Village property owners pay a quarterly water bill, which includes metered billing for water consumption and sewer charges.


Water bills are payable to the “VILLAGE OF KENMORE” and can be paid either by mail, in person, or online at the Clerk/Treasurer’s Office during regular office hours (M-F, 8 AM - 4PM).


Click here to pay your water bill online.


Please note that penalties will be assessed for any payments received after the due date that appears on your bill. 

A service charge will be applied to on-line payments. These service charges are collected by the web service provider, not the Village of Kenmore.


Bills from the previous calendar year, unpaid as of March 1st, will be assessed against your property taxes. If payment is received after the re-levy, it will be applied as a credit on your account.  




Most residential properties have both an inside and outside meter.  Because the outside meter is exposed to the elements, this meter may slow down over time.  Since this meter is the one checked by our water meter reader each quarter, it may not be accurately reflecting your usage.  Since you are still responsible for the total usage, and to avoid a very large water bill, it's best to advise us as soon as possible as to any difference between the outside and inside meter read. 


If the meter reader notes that there has been a significant difference in your outside meter read (or if there are other indications that your meter is malfunctioning), a door tag will be left requesting you to contact the Water Department to schedule an inside read.  Please contact 873-5700 as soon as possible if you receive a door hanger.


Please note that failure to set up a water account, or to not allow interior access to your property for purposes of checking/repairing/replacing the interior meter may result in the shut-off of your water service.


The Village is in the process of installing remote readers to all interior water meters.  This will allow us to have real-time reads of your water consumption and will significantly reduce the number of times we will need interior access to your property. 


The following rates are in effect for bills issued beginning June 1, 2022.


Current Rates - effective 6/1/2023



$35/quarter      Minimal charge (first 8000 gallons) PLUS

$5.51/1000 gallons above the minimal charge.

There is also a water surcharge of $11/quarter.


$3.20/1000 gallons

There is a sewer surcharge of $24/quarter.


In addition, your bill will include "DEC/Capital" surcharge which totals $30/quarter.  For more information on this charge, please see the "What's New" section.


The Budget for the Water and Sewer funds are independent of the General Fund.  Revenues for the Water and Sewer Fund come only from water and sewer bills.  Your tax dollars are NOT used to pay for expenses attributed to the Water and Sewer funds.


Water Meters


Water meters are read once per quarter.

Any new owner will need to purchase a meter and fill out an application.  Tenants cannot set up water accounts.  We can accept applications from persons, other than the owners, only upon receipt of a Power of Attorney signed by the owner designating a representative, or in the case of the Estate, the Administrator or Executor.

If you're a new property owner in the Village, your meter charge will show on your first water bill as a New Owner fee.


Effective 6/1/2023:  $35/meter

If you are opening a new water account, this charge will be added to the first bill you receive in your name.  This is a one-time charge.




If you are moving OUT of Kenmore, you will need to contact the Clerk/Treasurer’s Office to arrange for a final meter reading and to close out your account.  We will need access to your property to read the interior meter for the final read.

If you are moving IN to Kenmore, you will need to open your account at the Clerk/Treasurer's office.  Please note, that under Village Code, only the owner (or legal representative - Power of Attorney, Executor, or Administrator) can set up the water account.  We are not allowed to open an account through a tenant or in the tenant's name.  Applications are available on line.


Sellers:  Please call the Water Department to set up your final meter reading.  This will require interior access.

Purchasers:  Please email your completed/signed application to This email address is being protected from spambots. You need JavaScript enabled to view it. Be sure to include the closing date.   The water department will contact you if we need to get an interior meter read. The one-time meter fee will be included on your first water bill.

Download Water Application (PDF) 


When am I billed? When is my bill due?


The Village is divided into 3 billing units.  Each Unit is billed quarterly for their water based on their meter readings.


Water bills, by law, are sent to the Property Owner, not the Tenant.  Unpaid water charges may become a lien on the property.




UNIT 1 (Red bill) - Bills go out in March, June, September and December.

UNIT 2 (Blue bill) - Bills go out January, April, July and October. 

UNIT 3 (Green bill) – Bills go out in February, May, August and November.




UNIT I (red) bills are due:   5/1, 8/1, 11/1, and 2/1

UNIT II (blue) bills are due:  3/1, 6/1, 9/1, and 12/1

UNIT III (green) bills are due:  4/1, 7/1, 10/1 and 1/1


You are responsible for paying your water bill on or before the due date.  If for some reason you did not receive your water bill, or have misplaced it, it is your responsibility to contact the water department to find out how much is due and to pay your bill on time.


What's Your Billing Unit?


UNIT 1 - RED includes:

Argonne, Charleston, Colvin, Crosby, East Hazeltine, Euclid, Hiler, Kenmore Ave East side(967 - 1373), Knowlton, Marquette, McKinley, Myron, Nassau, Parkwood, Wardman, Warren, Winchester


UNIT 2 - BLUE includes:

Allegany, Chapel, Columbia, Courier, Delaware Ave, Delaware Road, Delwood, East Girard, Elmwood, Enola, Eugene, Hoover, Keller, Kenmore Ave West side (1419 - 1881),

KenTon, Kenwood, LaSalle, Landers, Lincoln, Mang, Military (787 - 1179), Stillwell, Tremaine, West Hazeltine.


UNIT 3 - GREEN includes:

Hamilton, Kinsey, North End, Palmer, Shepard, Somerton, Tremont, Victoria, West Girard, Wabash, Washington, Westgate.


Problems indicated by your meter


Most residents have both an outside and inside meter.  If you don't have a Remote-read meter, the Village will read your outside meter once a quarter. Sometimes, the reading may indicate that there is a problem with your service (a leak, faulty meter, etc.) or a problem with your meter.

When this occurs the Village will leave a tag requesting you to call to schedule an appointment to read your inside meter.  It is very important that you call the Village right away so that we can identify the problem as soon as possible.  Failure to provide inside access to your meter may result in the termination of your water service.


Common reasons for higher water consumption include: problems with your toilet, leaky faucets, watering your lawn or garden, filling a pool. 


We strongly recommend routinely checking your water meters (inside and outside) to ensure that your meter reads are accurate and that you are being charged for correct consumption.  Simply check the outside meter against the inside meter read and contact the Water Department as soon as possible to arrange for an inspection of your equipment if these meter readings do not match.

If the Village has installed a remote-read meter inside your home, you don't need to compare your inside to outside meter as the outside meter was disconnected as part of this installation.


Location & Mailing Address


Clerk/Treasurer’s Office – Room 17

2919 Delaware Avenue

Kenmore, New York  14217


Office Hours:  8 AM - 4 PM M-F  


Phone and Facsimile


Telephone:       (716) 873-5700

Facsimile:        (716) 873-0004


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