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Village of Kenmore
2919 Delaware Avenue
Kenmore, NY 14217
Mayor
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Phone
(716) 873-5700
Fax
(716) 873-0004

Questions/Info
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Village property owners pay a quarterly water bill, which includes metered billing for water consumption and sewer charges.

 

Water bills are payable to the “VILLAGE OF KENMORE” and can be paid either by mail or in person at the Clerk/Treasurer’s Office during regular office hours (M-F, 8 AM - 4:00PM).

Please note that penalties will be assessed for any payments received after the due date that appears on your bill. 

Bills from the previous calendar year, unpaid as of March 1st, will be assessed against your property taxes. If payment is received after the re-levy, it will be applied as a credit on your account.

 

ALL RESIDENTS ARE STRONGLY ENCOURAGED TO ROUTINELY CHECK THE READING ON THEIR OUTSIDE METER AGAINST THE READING ON THEIR INSIDE METER AND TO IMMEDIATELY CONTACT THE WATER DEPARTMENT IF THESE NUMBERS DIFFER.

 

Most residential properties have both an inside and outside meter.  Because the outside meter is exposed to the elements, this meter may slow down over time.  Since this meter is the one checked by our water meter reader each quarter, it may not be accurately reflecting your usage.  Since you are still responsible for the total usage, and to avoid a very large water bill, it's best to advise us as soon as possible as to any difference between the outside and inside meter read. 

 

If the meter reader notes that there has been a significant difference in your outside meter read (or if there are other indications that your meter is malfunctioning), a door tag will be left requesting you to contact the Water Department to schedule an inside read.  Please contact 873-5700 as soon as possible if you receive a door hanger.

 

Please note that failure to set up a water account, or to not allow interior access to your property for purposes of checking/repairing/replacing the interior meter may result in the shut-off of your water service.

 

The Village is in the process of installing remote readers to all interior water meters.  This will allow us to have real-time reads of your water consumption and will significantly reduce the number of times we will need interior access to your property.

 

The following rates are in effect for bills issued beginning June 1, 2016

Current Rates

 

Water

$30/quarter      Minimal charge (first 8000 gallons) PLUS

$5.00/1000 gallons above the minimal charge.

There is also a water surcharge of $11/quarter.

Sewer

$2.90/1000 gallons

There is a sewer surcharge of $24/quarter.

 

In addition, your bill will include "DEC/Capital" surcharge which totals $30/quarter.  For more information on this charge, please see the "What's New" section.

 

The Budget for the Water and Sewer funds are independent of the General Fund.  Revenues for the Water and Sewer Fund come only from water and sewer bills.  Your tax dollars are NOT used to pay for expenses attributed to the Water and Sewer funds.

 

Water Meters

 

Water meters are read once per quarter.

Any new owner will need to purchase a meter and fill out an application.  Tenants cannot set up water accounts.  We can accept applications from persons, other than the owners, only upon receipt of a Power of Attorney signed by the owner designating a representative, or in the case of the Estate, the Administrator or Executor.

New meters can be purchased through the Clerk/Treasurer’s Office.  The cost for a meter is as follows:

1/2” to 5/8”     $65.00             Equipment Charge*

                        $10.00             Service Charge

                        $75.00             TOTAL

3/4"                  $85.00             Equipment Charge

                        $10.00             Service Charge

                        $95.00             TOTAL

1"                     125.00             Equipment Charge

                        $10.00             Service Charge

                        $135.00           TOTAL

*Most residential customers will purchase this size.

 

Moving??

 

If you are moving OUT of Kenmore, you will need to contact the Clerk/Treasurer’s Office to arrange for a final meter reading and to close out your account.  We will need access to your property to read the interior meter for the final read.

If you are moving IN to Kenmore, you will need to open your account  at the Clerk/Treasurer's office.  Please note, that under Village Code, only the owner (or legal representative - Power of Attorney, Executor, or Administrator) can set up the water account.  We are not allowed to open an account through a tenant or in the tenant's name.

 

When am I billed?

 

The Village is divided into 3 billing units.  Each Unit is billed quarterly for their water based on their meter readings.

ALL WATER BILLS ARE DUE 60 DAYS FROM THE 1st DAY OF EACH BILLING MONTH.

Water bills, by law, are sent to the Property Owner, not the Tenant.  Unpaid water charges may become a lien on the property.

 

UNIT I (red bill) – Bills go out in March, June, September and December.

UNIT II (blue bill) – Bills go out in January, April, July and October

UNIT III (green bill) – Bills go out in February, May, August and November.

 

Problems indicated by your meter

 

Most residents have both an outside and inside meter.  The Village reads your outside meter once a quarter. Sometimes, the reading may indicate that there is a problem with your service (a leak, faulty meter, etc) or a problem with your meter.

When this occurs the Village will leave a tag requesting you to call to schedule an appointment to read your inside meter.  It is very important that you call the Village right away so that we can identify the problem as soon as possible.  Failure to provide inside access to your meter may result in the termination of your water service.

 

Common reasons for higher water consumption can include: problems with your toilet, leaky faucets, watering your lawn or garden, filling a pool. 

 

We strongly recommend routinely checking your water meters (inside and outside) to ensure that your meter reads are accurate and that you are being charged for correct consumption.  Simply check the outside meter against the inside meter read and contact the Water Department as soon as possible to arrange for an inspection of your equipment if these meter readings do not match.

 

Location & Mailing Address

 

Clerk/Treasurer’s Office – Room 17

2919 Delaware Avenue

Kenmore, New York  14217

 

Office Hours:  8 AM - 4 PM M-F

 

Phone and Facsimile

 

Telephone:       (716) 873-5700

Facsimile:        (716) 873-0004

 

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Upcoming Events

27 Nov 2018;
06:00PM - 07:00PM
Planning Board
04 Dec 2018;
08:00PM - 09:00PM
Board Meeting
18 Dec 2018;
08:00PM - 09:00PM
Board Meeting