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Water Department

Location

Clerk/Treasurer’s Office – Room 17
2919 Delaware Avenue
Kenmore, New York  14217

Office Hours

8 AM – 4 PM M-F

Contact

Telephone: (716) 873-5700
Facsimile: (716) 873-0004

Farmers Market every Sunday 9 AM - 1 PM. Children’s Concert series at KJSH (formerly KMS) 7/23 6:15 PM. Discover Kenmore 7/27

Bills from the previous calendar year, unpaid as of March 1st, will be assessed against your property taxes. If payment is received after the re-levy, it will be applied as a credit on your account.  

IF YOUR METER HAS NOT BEEN CHANGED TO A REMOTE READ METER, YOU ARE STRONGLY ENCOURAGED TO ROUTINELY CHECK THE READING ON YOUR OUTSIDE METER AGAINST THE READING ON YOUR INSIDE METER AND TO IMMEDIATELY CONTACT THE WATER DEPARTMENT IF THESE NUMBERS DIFFER.

Kathleen P. Johnson
Clerk/Treasurer
kjohnson@vi.kenmore.ny.us

How To Pay Your Water Bill

DROP IN:

We accept payments between 8 AM – 4 PM. Cash or check. We cannot accept credit card payments in the office at this time.

Checks payable to “Village of Kenmore”.

US MAIL:

To pay by check, mail to: Village of Kenmore, 2919 Delaware Avenue – Room 17, Kenmore, NY  14217. Please don’t place cash in the mail.

Checks payable to “Village of Kenmore”.

DROP BOX:

Pay by check and place your envelope in the Drop Box located on the Delaware ROAD side of the Municipal Building.  Mark your envelope “Village of Kenmore Water”. Please don’t place cash in the drop box.

ON LINE:

You can pay your water bill on-line.  For instructions and information on how to use this feature, use the link in the sidebar. A service charge will be collected by the web service provider, not the Village of Kenmore.

We can only open accounts in the name of the owner.  Tenants are not allowed to set up or have accounts in their name.   Only the Owner or his/her legal representative can set up a water account.

Village property owners pay a quarterly water bill, which includes metered billing for water consumption and sewer charges.

Water bills are payable to the “VILLAGE OF KENMORE” and can be paid either by mail, in person, or online at the Clerk/Treasurer’s Office during regular office hours (M-F, 8 AM – 4PM).

Please note that penalties will be assessed for any payments received after the due date that appears on your bill.

A service charge will be applied to on-line payments. These service charges are collected by the web service provider, not the Village of Kenmore. 

Most residential properties have both an inside and outside meter. Because the outside meter is exposed to the elements, it may slow down over time. To avoid a very large water bill, please compare the inside meter to the outside meter and to report any difference between the outside and inside meter read to the Water Department as soon as possible.

If the meter reader notes a possible problem with your meter, a door tag will be left requesting you to contact the Water Department to schedule an inside read. Please contact the Water Department as soon as possible if you receive a door tag.

Please note that failure to set up a water account, or to refuse interior access to your property for purposes of checking/repairing/replacing the interior meter may result in the shut-off of your water service.

The Village is in the process of installing remote readers to all interior water meters.  This will allow us to have real-time reads of your water consumption and will significantly reduce the number of times we will need interior access to your property.

Current Rates

The following rates are in effect for bills issued beginning June 1, 2024.

Water

  • $35/quarter      Minimal charge (first 8000 gallons) PLUS
  • $5.78/1000 gallons above the minimal charge.
  • There is also a water surcharge of $11/quarter.

Sewer

  • $3.36/1000 gallons
  • There is a sewer surcharge of $24/quarter.

In addition, your bill will include “DEC/Capital” surcharge which totals $30/quarter.  For more information on this charge, please see the “What’s New” section.

The Budget for the Water and Sewer funds are independent of the General Fund.  Revenues for the Water and Sewer Fund come only from water and sewer bills.  Your tax dollars are NOT used to pay for expenses attributed to the Water and Sewer funds.

Low Income Assistance

The NYS Office of Temporary and Disability Assistance has a program for help you pay your water bill. Eligibility is based on income. For information about this program, please visit: otda.ny.gov

Water Meters

Water meters are read once per quarter.

Any new owner will need to purchase a meter and fill out an application.  Tenants cannot set up water accounts.  We can accept applications from persons, other than the owners, only upon receipt of a Power of Attorney signed by the owner designating a representative, or in the case of the Estate, the Administrator or Executor.

If you’re a new property owner in the Village, your meter charge will show on your first water bill as a New Owner fee.

Effective 6/1/2023:  $35/meter

If you are opening a new water account, this charge will be added to the first bill you receive in your name.  This is a one-time charge.

Moving?

Sellers:  Please call the Water Department to set up your final meter reading.  This will require interior access.

Purchasers:  Please email your completed/signed application to kjohnson@vi.kenmore.ny.us Be sure to include the closing date.   The water department will contact you if we need to get an interior meter read. The one-time meter fee will be included on your first water bill.

When am I billed?

  • UNIT 1 (Red bill) – Bills go out in March, June, September and December.
  • UNIT 2 (Blue bill) – Bills go out January, April, July and October.
  • UNIT 3 (Green bill) – Bills go out in February, May, August and November.

Water bills, by law, are sent to the Property Owner, not the Tenant.  Unpaid water charges may become a lien on the property.

When is my bill due?

  • UNIT I (red) bills are due:   5/1, 8/1, 11/1, and 2/1
  • UNIT II (blue) bills are due:  3/1, 6/1, 9/1, and 12/1
  • UNIT III (green) bills are due:  4/1, 7/1, 10/1 and 1/1

ALL WATER BILLS ARE DUE 60 DAYS FROM THE 1st DAY OF EACH BILLING MONTH.

You are responsible for paying your water bill on or before the due date.  If for some reason you did not receive your water bill, or have misplaced it, it is your responsibility to contact the water department to find out how much is due and to pay your bill on time.

What’s Your Billing Unit?

The Village is divided into 3 billing units.  Each Unit is billed quarterly for their water based on their meter readings.

UNIT 1 – RED includes:

Argonne, Charleston, Colvin, Crosby, East Hazeltine, Euclid, Hiler, Kenmore Ave East side(967 – 1373), Knowlton, Marquette, McKinley, Myron, Nassau, Parkwood, Wardman, Warren, Winchester

UNIT 2 – BLUE includes:

Allegany, Chapel, Columbia, Courier, Delaware Ave, Delaware Road, Delwood, East Girard, Elmwood, Enola, Eugene, Hoover, Keller, Kenmore Ave West side (1419 – 1881), KenTon, Kenwood, LaSalle, Landers, Lincoln, Mang, Military (787 – 1179), Stillwell, Tremaine, West Hazeltine.

UNIT 3 – GREEN includes:

Hamilton, Kinsey, North End, Palmer, Shepard, Somerton, Tremont, Victoria, West Girard, Wabash, Washington, Westgate.

Problems Indicated by your Meter

Most residents have both an outside and inside meter.  If you don’t have a Remote-read meter, the Village will read your outside meter once a quarter. Sometimes, the reading may indicate that there is a problem with your service (a leak, faulty meter, etc.) or a problem with your meter.

When this occurs the Village will leave a tag requesting you to call to schedule an appointment to read your inside meter.  It is very important that you call the Village right away so that we can identify the problem as soon as possible.  Failure to provide inside access to your meter may result in the termination of your water service.

Common reasons for higher water consumption include: problems with your toilet, leaky faucets, watering your lawn or garden, filling a pool.

We strongly recommend routinely checking your water meters (inside and outside) to ensure that your meter reads are accurate and that you are being charged for correct consumption.  Simply check the outside meter against the inside meter read and contact the Water Department as soon as possible to arrange for an inspection of your equipment if these meter readings do not match.

If the Village has installed a remote-read meter inside your home, you don’t need to compare your inside to outside meter as the outside meter was disconnected as part of this installation.