Closures are listed here:
5/27/24
WATER QUICK LINKS:
Click here to pay your water bill online.
Download Water Application (PDF)
How to pay your water bill
DROP IN: We are currently accepting payments between 8 AM - 4:00 PM M-F. Offices are opened 8 - 4 PM - pay by check or cash. We cannot accept credit cards in the office at this time. Checks are made payable to the "Village of Kenmore"
US MAIL: To pay by check, mail to "Village of Kenmore, 2919 Delaware Avenue - Room 17, Kenmore, NY 14217"
DROP BOX: Pay by check and place your envelope in the Drop Box located on the Delaware ROAD side of the Municipal Building. Mark your enveloope "Village of Kenmore Water"
ON LINE: You can pay your water bill on-line. For instructions and information on how to use this feature, please click the Pay Bill feature.
Please note that there will be a service charge added to your water bill if you pay on-line.
Service charges are collected by the web service provider, not the Village of Kenmore.
Click here to pay your water bill online.
If your payment is declined, please contact your bank’s client support.
The number is on the back of your card. That team will have access to the transactions and be able to diagnose the issue.
Please don't place cash in the mail or drop box.
Low Income Assistance for your water bill
The NYS Office of Temporary and Disability Assistance has a program for help you pay your water bill. Eligibility is based on income. For information about this program:
GENERAL Information about your water bill
We can only open accounts in the name of the owner. Tenants are not allowed to set up or have accounts in their name. Only the Owner or his/her legal representative can set up a water account.
Bills from the previous calendar year, unpaid as of March 1st, will be assessed against your property taxes. If payment is received after the re-levy, it will be applied as a credit on your account.
IF YOUR METER HAS NOT BEEN CHANGED TO A REMOTE READ METER, YOU ARE STRONGLY ENCOURAGED TO ROUTINELY CHECK THE READING ON YOUR OUTSIDE METER AGAINST THE READING ON YOUR INSIDE METER AND TO IMMEDIATELY CONTACT THE WATER DEPARTMENT IF THESE NUMBERS DIFFER.
Most residential properties have both an inside and outside meter. Because the outside meter is exposed to the elements, this meter may slow down over time. Since this meter is the one checked by our water meter reader each quarter, it may not be accurately reflecting your usage. Since you are still responsible for the total usage, and to avoid a very large water bill, it's best to advise us as soon as possible as to any difference between the outside and inside meter read.
Please note that failure to set up a water account, or to not allow interior access to your property for purposes of checking/repairing/replacing the interior meter may result in the shut-off of your water service.
Current Rates - effective 6/1/2023
Water
$35/quarter Minimal charge (first 8000 gallons) PLUS
$5.51/1000 gallons above the minimal charge.
There is also a water surcharge of $11/quarter.
Sewer
$3.20/1000 gallons
There is a sewer surcharge of $24/quarter.
In addition, your bill will include "DEC/Capital" surcharge which totals $30/quarter. For more information on this charge, please see the "What's New" section.
The Budget for the Water and Sewer funds are independent of the General Fund. Revenues for the Water and Sewer Fund come only from water and sewer bills. Your tax dollars are NOT used to pay for expenses attributed to the Water and Sewer funds.
Water Meters
If you're a new property owner in the Village, your meter charge will show on your first water bill as a New Owner fee.
Effective 6/1/2023: $35/meter
If you are opening a new water account, this charge will be added to the first bill you receive in your name. This is a one-time charge.
Moving?
Sellers: Please call the Water Department to set up your final meter reading. This will require interior access.
Purchasers: Please email your completed/signed application to This email address is being protected from spambots. You need JavaScript enabled to view it. Be sure to include the closing date. The water department will contact you if we need to get an interior meter read. The one-time meter fee will be included on your first water bill.
Download Water Application (PDF)
When am I billed? When is my bill due?
The Village is divided into 3 billing units. Each Unit is billed quarterly for their water based on their meter readings.
ALL WATER BILLS ARE DUE 60 DAYS FROM THE 1st DAY OF EACH BILLING MONTH.
Water bills, by law, are sent to the Property Owner, not the Tenant. Unpaid water charges may become a lien on the property.
BILLS ARE MAILED:
UNIT 1 (Red bill) - Bills go out in March, June, September and December.
UNIT 2 (Blue bill) - Bills go out January, April, July and October.
UNIT 3 (Green bill) – Bills go out in February, May, August and November.
BILLS ARE DUE:
UNIT I (red) bills are due: 5/1, 8/1, 11/1, and 2/1
UNIT II (blue) bills are due: 3/1, 6/1, 9/1, and 12/1
UNIT III (green) bills are due: 4/1, 7/1, 10/1 and 1/1
You are responsible for paying your water bill on or before the due date. If for some reason you did not receive your water bill, or have misplaced it, it is your responsibility to contact the water department to find out how much is due and to pay your bill on time.
What's Your Billing Unit?
UNIT 1 - RED includes:
Argonne, Charleston, Colvin, Crosby, East Hazeltine, Euclid, Hiler, Kenmore Ave East side(967 - 1373), Knowlton, Marquette, McKinley, Myron, Nassau, Parkwood, Wardman, Warren, Winchester
UNIT 2 - BLUE includes:
Allegany, Chapel, Columbia, Courier, Delaware Ave, Delaware Road, Delwood, East Girard, Elmwood, Enola, Eugene, Hoover, Keller, Kenmore Ave West side (1419 - 1881),
KenTon, Kenwood, LaSalle, Landers, Lincoln, Mang, Military (787 - 1179), Stillwell, Tremaine, West Hazeltine.
UNIT 3 - GREEN includes:
Hamilton, Kinsey, North End, Palmer, Shepard, Somerton, Tremont, Victoria, West Girard, Wabash, Washington, Westgate.
Problems indicated by your meter
Most residents have both an outside and inside meter. If you don't have a Remote-read meter, the Village will read your outside meter once a quarter. Sometimes, the reading may indicate that there is a problem with your service (a leak, faulty meter, etc.) or a problem with your meter.
When this occurs the Village will leave a tag requesting you to call to schedule an appointment to read your inside meter. It is very important that you call the Village right away so that we can identify the problem as soon as possible. Failure to provide inside access to your meter may result in the termination of your water service.
Common reasons for higher water consumption include: problems with your toilet, leaky faucets, watering your lawn or garden, filling a pool.
Location & Mailing Address
Clerk/Treasurer’s Office – Room 17
2919 Delaware Avenue
Kenmore, New York 14217
Office Hours: 8 AM - 4 PM M-F
Phone and Facsimile
Telephone: (716) 873-5700
Facsimile: (716) 873-0004